Webinar and Operations Associate

Full-Time, Remote

Edcetera is looking for a Webinar and Operations Associate to join their distance education technology and support team. At Edcetera, we work hard to provide industry leading distance education for licensed professionals in a variety of professions. As a Webinar and Operations Associate, you will play an important role in the delivery of our webinar courses, monitoring and assisting students, general IT support during webinars, certificate production, scheduling, and regulatory reporting. This is an hourly position with an opportunity for schedule flexibility, and with the expectation that some work will occur outside of standard business hours.

Key Responsibilities

• Serve as the Webinar Monitor for live distance education webinars. This involves taking and accurately reporting attendance, communicating with webinar attendees via phone and chat, enforcing any regulatory requirements during the webinar, and providing other technological support as needed. Webinars range anywhere from 1 to 8 hours in length. Webinars take place in all U.S. time zones which may affect standard working hours
• Setting up Webinars in Zoom or Webex
• Work closely with our instructors and assist with any technology issues
• Work closely with our Technology Coordinator and Learning Advisory Team
• Communicate effectively with all staff at Edcetera to quickly answer questions, provide feedback, and work collaboratively
• Produce reporting to regulatory bodies
• Create rosters for attendance records
• Navigate learning management systems to validate student completion
• Execute certificates and other student materials as needed
• Other duties as necessary

Skills and Qualifications

• Experience with Zoom and Webex platforms is highly preferred
• Experience with Excel or Google sheets required
• Excellent customer support and communication skills
• Excellent critical thinking and problem-solving skills
• Excellent time management and multi-tasking skills
• Attention to detail

Preferred Qualifications

• Experience with Salesforce

Compensation

• Starting pay at $18 per hour, commensurate on experience
• Opportunities for professional growth and development
• Collaborative and supportive work environment

Company Overview

Edcetera provides continuing education, pre-licensing courses, and exam prep for licensed professionals. We are dedicated to our customer’s career success and committed to providing exceptional customer service. Our team of experts continuously reviews and updates our course content to bring the most accurate and up-to-date information to the people who need it most. We provide hundreds of courses to meet training needs, ranging from general industry training to state-specific standards to industry-related elective courses.

We are people from a variety of backgrounds working together to solve big problems. We achieve success when we can help our customers (or each other) learn and master new skills so they can, in turn, help others. We care for our customers and each other and strive to promote a community of belonging and innovation built on doing what is right and seeing the good in others and the world.

Edcetera takes pride in providing a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

Interested?

If you meet the above qualifications and are excited about the opportunity to work in a dynamic and challenging environment, we encourage you to apply for this position.