About the Company

White Cup offers a revenue intelligence platform with CRM, BI and Pricing products that are purpose-built for distributorships and office technology dealerships. With decades of industry experience, White Cup is trusted by more than 1,000 customers globally. Our diverse team of industry experts is committed to building and delivering value to our markets.

About the Role

The Implementation Specialist is responsible for delivering clean, efficient, and predictable SaaS implementations for our customers.

This is not an administrative or training-first role.

We are looking for someone who can run implementations—own timelines, set expectations, and drive projects to completion. You will be responsible for leading customers through a structured implementation process, maintaining scope, and ensuring projects stay aligned to defined timelines and best practices.

If you take pride in delivering clean, structured implementations and holding customers accountable to the process, keep reading.

What You'll Do

Deliver Implementations

• Execute standardized implementation processes, including system configuration, data setup, and migrations
• Manage multiple projects simultaneously, ensuring timelines and quality standards are consistently met

Own Customer Interactions

• Serve as the primary customer contact during implementation
• Set clear expectations around scope, timelines, and responsibilities
• Maintain alignment to defined processes and prevent scope creep

Drive Project Outcomes

• Identify risks early and take action to keep projects on track
• Hold customers accountable for required inputs (data, access, engagement)
• Deliver clean, complete implementations aligned to defined processes and standards

Collaborate & Improve

• Partner with Customer Success, Support, Product, Sales, and Learning & Development
• Contribute to improving templates, playbooks, and processes
• Support clean handoffs post-implementation to enable long-term success

What We're Looking For

• 3+ years of experience in SaaS implementation, onboarding, or consulting roles (B2B preferred)
• Experience working with CRM, BI, or similar business systems
• Proven ability to manage multiple projects with strong organization and attention to detail
• Comfortable working directly with customers in a structured, deadline-driven environment

Key Skills & Traits

Execution & Ownership

• Takes accountability for delivering projects end-to-end
• Works efficiently and maintains high standards under deadlines

Customer Leadership

• Communicates clearly and confidently with customers
• Sets expectations and maintains alignment throughout the project
• Comfortable navigating challenging conversations when needed
• Holds customers accountable while maintaining strong working relationships

Technical Aptitude

• Quickly learns SaaS platforms and configuration processes
• Experience with data imports, migrations, or integrations is a plus

Problem Solving

• Proactively identifies risks and drives solutions
• Keeps projects moving forward despite obstacles

Collaboration

• Works effectively across teams to deliver a seamless customer experience

Nice to Have

• Experience in distribution, manufacturing, or office technology industries
• Exposure to ETL processes, APIs, or data migration tools

Final Thoughts

If you’re looking for a role where you can:

• own your projects
• set expectations with customers
• and deliver clean, predictable outcomes

we should talk.

Equal Opportunity Statement

White Cup is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.